White Label
In this section, you'll learn everything there is to know about the White Label features.
To access White Label features, a subscription to Growth Plan is required. To learn more about plans and pricing, go to this page.
In all subscription plans, you can:
Substitute Zendo branding with your own,
Customize email footer,
Customize login and signup pages,
Personalize accent color,
Connect your Help Center,
Connect your Terms of Service.
In the Growth and up subscription plans, you can:
Remove “Powered by Zendo” labels,
Set up a custom domain,
Customize chatbot.
You can connect your own domain to your Zendo workspace so that you can white-label your client portal’s URL. To do that, head over to Settings → Essentials and find the White Label section. There, you’ll see the Custom Domain URL field. To learn more about Custom Domain, read this article.
You can give your chatbot a name and upload an avatar to reflect your brand or create a more pleasant experience for your clients. To do that, head over to Settings → Essentials and find the White Label section. There, you’ll have to click on the toggle button next to “Customize chatbot” to change it from Disabled to Enabled. Once enabled, a new field will appear where you can enter the chosen Name and a button to upload your Avatar (available formats are JPG, PNG, MBP, GIF, and WEBP, while the recommended size is 100px x 100px).
All the emails sent to your clients are signed with the “powered by Zendo” label. You can also find it on the Order Page, Registration Page, and Login Page. To remove it, head over to Settings → Essentials and find the White Label section. There, you’ll have to click on the toggle button next to “Remove powered by Zendo” to change it from Disabled to Enabled. Once enabled, all “powered by Zendo” labels will be removed.
On both sign up and login pages, there's a vertical image on the left side of the screen. If you'd rather have your own image that's aligned with your branding, you can upload your own image in Settings → in the White Label section. Allowed formats are: JPG, PNG, BMP, GIF, or WEBP, while recommended size is anywhere between 480 to 960px for width and 1080 to 2160px for height.
Note that if you enable this option but don't upload an image, the page will have a centered layout.
You can overwrite the default email footer and substitute it with your own. To do that, head over to Settings → Essentials and find the White Label section. There, you’ll have to click on the toggle button next to the “Email custom footer” to change it from Disabled to Enabled. Then, a field for your footer content will appear. You can enter and format your text by using bold and italics, including links, creating bullet and ordered lists, as well as blockquotes.
The footer content is restricted to 255 characters.
You can change the accent color that’s present throughout the whole platform. To do that, head over to Settings → Essentials and find the Accent color section. There, you’ll find a row of available colors, which are navy, blue, mint, green, violet, magenta, fuchsia, coral, orange, and yellow. To choose one, simply click on it and save your changes.
You can upload your own desktop, mobile, and email logo, as well as a favicon. To do that, head over to Settings → Essentials and find the Logos section.
Allowed formats are JPG, PNG, BMP, GIF, and WEBP. Recommended sizes are:
for a desktop logo: 100px x 100px,
for a mobile logo: 64px x 64px,
for an email logo: no bigger than 100px in height,
for a favicon: 1:1 ratio.
In the profile pop up in the left sidebar, your clients can find Zendo's Help Center. If you want, you can connect your own Help Center instead, so that your clients can find help or answers to their most pressing questions at any time. To do that, simply toggle the button and paste your Help Center's URL in Settings → Essentials in the Custom URLs section.
Note that if you toggle the button but don't paste the URL, the Help Center button will be hidden for your clients.
On the sign up page, your clients can find Zendo's Terms of Service. If you want, you can substitute it with a link to your own Terms of Service instead, so that your clients can read and understand the terms and conditions of working with you. To do that, simply toggle the button and paste your Terms of Service's URL in Settings → Essentials in the Custom URLs section.
Note that if you toggle the button but don'y paste the URL, Zendo's Terms of Service will still be visible for your clients.
Roles That Can Use The White Label Features: Owner
To access White Label features, a subscription to Growth Plan is required. To learn more about plans and pricing, go to this page.
In all subscription plans, you can:
Substitute Zendo branding with your own,
Customize email footer,
Customize login and signup pages,
Personalize accent color,
Connect your Help Center,
Connect your Terms of Service.
In the Growth and up subscription plans, you can:
Remove “Powered by Zendo” labels,
Set up a custom domain,
Customize chatbot.
Set Up Custom Domain (premium)
You can connect your own domain to your Zendo workspace so that you can white-label your client portal’s URL. To do that, head over to Settings → Essentials and find the White Label section. There, you’ll see the Custom Domain URL field. To learn more about Custom Domain, read this article.
Customize Chatbot (premium)
You can give your chatbot a name and upload an avatar to reflect your brand or create a more pleasant experience for your clients. To do that, head over to Settings → Essentials and find the White Label section. There, you’ll have to click on the toggle button next to “Customize chatbot” to change it from Disabled to Enabled. Once enabled, a new field will appear where you can enter the chosen Name and a button to upload your Avatar (available formats are JPG, PNG, MBP, GIF, and WEBP, while the recommended size is 100px x 100px).
Remove “Powered by Zendo” Labels (premium)
All the emails sent to your clients are signed with the “powered by Zendo” label. You can also find it on the Order Page, Registration Page, and Login Page. To remove it, head over to Settings → Essentials and find the White Label section. There, you’ll have to click on the toggle button next to “Remove powered by Zendo” to change it from Disabled to Enabled. Once enabled, all “powered by Zendo” labels will be removed.
Customize Sign Up and Login Pages (free)
On both sign up and login pages, there's a vertical image on the left side of the screen. If you'd rather have your own image that's aligned with your branding, you can upload your own image in Settings → in the White Label section. Allowed formats are: JPG, PNG, BMP, GIF, or WEBP, while recommended size is anywhere between 480 to 960px for width and 1080 to 2160px for height.
Note that if you enable this option but don't upload an image, the page will have a centered layout.
Custom Email Footer (free)
You can overwrite the default email footer and substitute it with your own. To do that, head over to Settings → Essentials and find the White Label section. There, you’ll have to click on the toggle button next to the “Email custom footer” to change it from Disabled to Enabled. Then, a field for your footer content will appear. You can enter and format your text by using bold and italics, including links, creating bullet and ordered lists, as well as blockquotes.
The footer content is restricted to 255 characters.
Personalize Accent Color (free)
You can change the accent color that’s present throughout the whole platform. To do that, head over to Settings → Essentials and find the Accent color section. There, you’ll find a row of available colors, which are navy, blue, mint, green, violet, magenta, fuchsia, coral, orange, and yellow. To choose one, simply click on it and save your changes.
Substitute Zendo Branding With Your Own (free)
You can upload your own desktop, mobile, and email logo, as well as a favicon. To do that, head over to Settings → Essentials and find the Logos section.
Allowed formats are JPG, PNG, BMP, GIF, and WEBP. Recommended sizes are:
for a desktop logo: 100px x 100px,
for a mobile logo: 64px x 64px,
for an email logo: no bigger than 100px in height,
for a favicon: 1:1 ratio.
Custom Help Center
In the profile pop up in the left sidebar, your clients can find Zendo's Help Center. If you want, you can connect your own Help Center instead, so that your clients can find help or answers to their most pressing questions at any time. To do that, simply toggle the button and paste your Help Center's URL in Settings → Essentials in the Custom URLs section.
Note that if you toggle the button but don't paste the URL, the Help Center button will be hidden for your clients.
Custom Terms of Service
On the sign up page, your clients can find Zendo's Terms of Service. If you want, you can substitute it with a link to your own Terms of Service instead, so that your clients can read and understand the terms and conditions of working with you. To do that, simply toggle the button and paste your Terms of Service's URL in Settings → Essentials in the Custom URLs section.
Note that if you toggle the button but don'y paste the URL, Zendo's Terms of Service will still be visible for your clients.
Updated on: 31/03/2023
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