Question 1

Roles and permissions

Accepted Answer

In this section, you'll learn the important information about roles and permissions.

Roles that can assign roles and permissions: Owner, Admin

Roles and Permissions

There are five roles that can be assigned in Zendo: Watcher, Agent, Manager, Admin and Owner. Out of these roles, only watchers don't count as seats in your plan, so you can assign as many watchers as you’d like.

| | Watcher | Agent | Admin | Manager | Owner | | --- | --- | --- | --- | --- | --- | | View Requests they’re assigned to | ✅ | ✅ | ✅ | ✅ | ✅ | | Interact with Requests they’re assigned to | ❌ | ✅ | ✅ | ✅ | ✅ | | View and interact with all Requests | ❌ | ❌ | ✅ | ✅ | ✅ | | Delete Requests | ❌ | ❌ | ✅ | ✅ | ✅ | | Create & edit Request Types | ❌ | ❌ | ✅ | ✅ | ✅ | | Create & edit Statuses | ❌ | ❌ | ❌ | ✅ | ✅ | | Send an Estimation | ❌ | ✅ | ✅ | ✅ | ✅ | | Connect a Custom Domain | ❌ | ❌ | ❌ | ❌ | ✅ | | Impersonate Clients | ❌ | ✅ | ✅ | ✅ | ✅ | | Impersonate Agents & Watchers | ❌ | ✅ | ✅ | ✅ | ✅ | | Impersonate Managers | ❌ | ❌ | ✅ | ✅ | ✅ | | Impersonate Admins | ❌ | ❌ | ❌ | ✅ | ✅ | | Impersonate Owners | ❌ | ❌ | ❌ | ❌ | ✅ | | Assign & edit roles | ❌ | ❌ | ❌ | ✅ | ✅ | | Invite Team Members | ❌ | ❌ | ❌ | ✅ | ✅ | | Invite Clients | ❌ | ✅ | ✅ | ✅ | ✅ | | Access & edit Customer Profile | ❌ | ✅ | ✅ | ✅ | ✅ | | Manage subscription plans | ❌ | ❌ | ❌ | ❌ | ✅ |

| --- | --- | --- | --- | --- | --- |

| View Requests they’re assigned to | ✅ | ✅ |

Question 2

Request Types

Accepted Answer

In this section you'll learn everything there is to know about request types.

Roles that can access and manage the contents of the section: Owner, Admin

Request Types

The request type is what lets you, as a Zendo user, unify communication with your customers. You can define different types of requests to diversify the flow for each of them.

Support tickets are different from customization requests as they require different statuses and also different departments inside your company to handle them.

|| Based on your plan, you can create multiple request types to suit all your needs. At the request type level, you can customize the behavior of a request that falls into a specific category.

New Request Type

| To create or customize a request type, go to the left side of the screen and click on the Settings (cog icon) > Request Types.

In there, you'll see this screen.

| To access the request type, click on the pencil icon on the right or click on the New request type button above.

Request types have the following options:

Title
Email
Description

Title

Title is where you name the request type.

Email

**Email lets you define the unique email address that this request type

Question 3

Customer profile

Accepted Answer

This section will explain how to access customer profiles and what information you can find there.

Roles that can access and manage the contents of the section: Owner, Admin, Manager, Agent

Customer Profile

| To access the customer profile, click on the name of the client or on their avatar.

Client info

As you can see on the image above, in the Client info section you can impersonate, add new request, check profile information, or invoice details.

The profile info drop-down menu consists of:

Display name
Phone number
Company
Company position
Social accounts

| Alternatively, navigate to the client's section on the left side of the screen and click on the ID icon above the cog icon.

By clicking on the three dots on the right-hand side of the screen, you will see three options:

New request
Impersonate
Delete

When you click on the client, you will see the details screen along with the client's requests.

Requests

In the customer profile you can find three sections: requests, **file

Question 4

What is Zendo?

Accepted Answer

In this section, you'll get to know what Zendo is and all other important information about it.

What is Zendo?

Zendo is a platform that lets businesses handle customer requests in one place. With configurable ${color}[#ff0000](request types) and statuses, you can effortlessly handle all your client communication and deliveries in one place.

Support tickets, custom requests that require payments, general orders — you name it. With Zendo, there are no limitations other than your imagination.

Gathering information has never been easier!

Zendo is an ideal platform for any business that communicates with their clients online. The best part is that your clients don't have to use Zendo to get all the benefits of the platform. Zendo communication is based on email, therefore your customers can perform all the actions from their inbox — even payments! Of course, if they wish to, they can register and use the platform as well.

Our platform enables easy communication with clients, exchanging files, sending quotes, and keeping customer information in one place. Everyone stays on the same page, no matter how many people are involved.

Sounds awesome? ${color}[#ff0000](Start your free trial now!)

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Question 5

Connecting Stripe

Accepted Answer

This section covers all information about connecting a Stripe account to Zendo platform.

Roles that can access and manage the contents of the section: Owner

Connecting Stripe

| To connect your Stripe account to Zendo, navigate to the left side of the screen to Settings (cog icon) > Finances.

You'll be met by the following screen.

Finances settings

| In here, turn on Stripe connection.

You'll see this.

Stripe keys

As you can see, you'll have to provide a publishable key and a secret key.

How to get Stripe keys?

| To get the keys, log in to your Stripe account and go to the Developers section in the dashboard.

Stripe settings

Underneath the token section, you will see your publishable key. To get your secret key, click on the reveal test key button.

Revealing Stripe keys

Question 6

Sending Estimations

Accepted Answer

This section will tell you everything about sending estimations.

Roles that can access and manage the contents of the section: Owner, Admin, Manager, Agent

Sending Estimations

Apart from ${color}[#ff0000](messages or notes) you can also send estimations to your customers. With this feature, your customers are able to pay you instantly for your service without leaving the chat.

Sending estimations

| To send an estimation enter the request and click on the Estimate button above the text field. || All payments are processed by Stripe. To learn how to connect your Stripe account please ${color}[#ff0000](read this).

Estimations include only a price. After transaction, you'll be automatically informed when the payment is made.

Even though you can send multiple estimations, the customer can only make one payment inside each request. In a case of sending multiple estimations, only the newest one will be active.

If you need your client to make multiple payments, please divide them into separate requests. You can create requests for your customers by ${color}[#ff0000](impersonating them).

If you want to refund a

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