Subscription Pause

Subscription Pause temporarily suspends a chosen subscription service. It can be used by both clients and vendors.

Table Of Contents

How To Turn On And Off Subscription Pause?
How To Pause And Resume Subscriptions?
Billing Cycle
Billed Days

How To Turn On And Off Subscription Pause?

To turn on or off the subscription pause for a package of a new service:

Select Services on the left sidebar under the Settings & Customization section,
From the drop-down menu select Overview,
On the new page, select the "Create service" button in the top right corner,
Make sure that the "Subscription" box at the top is selected,
Scroll down to the Packages section and find the "Enable pausing subscription" option. Toggle its button to either enable or disable the option,
If you enabled it, a new field will appear: "Enable pausing for clients". Check or uncheck the box to turn the option on or off,
If you want to create more Packages for this Service, remember to repeat the process for other Packages,
Select the "Save changes" button at the bottom right corner to confirm.

To turn on or off subscription pause for a package of an existing service:

Select Services on the left sidebar under the Settings & Customization section,
From the drop-down menu select Overview,
On the new page, select the service you want to edit from the list,
Scroll down to the Packages section and choose which Package you want to turn on or off the subscription pause,
Find the "Enable pausing subscription" option. Toggle its button to either enable or disable the option,
If you enabled it, a new field will appear: "Enable pausing for clients". Check or uncheck the box to turn the option on or off,
If you want to turn on or off subscription pause for other packages, switch between the Packages tabs and repeat the process,
Select the "Save changes" button at the bottom right corner to confirm.

How To Pause And Resume Subscriptions?

To pause a subscription:

Select the Subscriptions tab from the left sidebar,
On the new page, you'll find a list of all subscriptions. Choose the one you want to pause and select the three vertical dots icon,
A drop-down menu will appear, with the "Pause subscription" being one of the available options. Select it,
Confirm the action in the pop-up window.



This action will result in a new State being assigned to the subcription — Paused — along with the information of how many billable days are left. To learn more about States, read this article.

To resume a subscription:

Go to Subscriptions by selecting the recycle icon in the left sidebar,
On the new page, you'll find a list of all subscriptions. Choose the one you want to resume and select the three vertical dots icon,
A drop-down menu will appear, with the "Resume subscription" being one of the available options. Select it,
Confirm the action in the pop-up window.



Your clients can't pause a subscription that has been resumed on the same day.

Billing Cycle

Pausing subscriptions affects the billing cycle by switching the irregular time periods to regular ones, so that your clients will be billed on a 30/90/365 basis and not on a monthly/quarterly/yearly basis.

In other words:

Weekly billing stays at 7 days,
Monthly billing becomes 30 days,
Quarterly billing becomes 90 days,
Annual billing becomes 365 days.

The changes to the billing cycle affect only the chosen package.

Billed Days

The day when you pause the subscription still counts as a billed day — therefore, the client will pay for it. In the same vein, a day of unpausing counts as a billed day as well. That’s why it’s best to pause in the evening and unpause in the morning.

The time is always in accordance with the local time set up in the specific Workspace’s settings.

Updated on: 21/03/2024