Subscription Pause
Subscription Pause
Subscription Pause temporarily suspends a chosen subscription service. It can be used by both clients and vendors.
Table Of Contents
- How To Turn On And Off Subscription Pause?
- How To Pause And Resume Subscriptions?
- Billing Cycle
- Billed Days
How To Turn On And Off Subscription Pause?
To turn on or off the subscription pause for a package of a new service:
- Select Services on the left sidebar under the Settings & Customization section,
- From the drop-down menu select Overview,
- On the new page, select the "Create service" button in the top right corner,
- Make sure that the "Subscription" box at the top is selected,
- Scroll down to the Packages section and find the "Enable pausing subscription" option. Toggle its button to either enable or disable the option,
- If you enabled it, a new field will appear: "Enable pausing for clients". Check or uncheck the box to turn the option on or off,
- If you want to create more Packages for this Service, remember to repeat the process for other Packages,
- Select the "Save changes" button at the bottom right corner to confirm.
To turn on or off subscription pause for a package of an existing service:
- Select Services on the left sidebar under the Settings & Customization section,
- From the drop-down menu select Overview,
- On the new page, select the service you want to edit from the list,
- Scroll down to the Packages section and choose which Package you want to turn on or off the subscription pause,
- Find the "Enable pausing subscription" option. Toggle its button to either enable or disable the option,
- If you enabled it, a new field will appear: "Enable pausing for clients". Check or uncheck the box to turn the option on or off,
- If you want to turn on or off subscription pause for other packages, switch between the Packages tabs and repeat the process,
- Select the "Save changes" button at the bottom right corner to confirm.
How To Pause And Resume Subscriptions?
To pause a subscription:
- Select the Subscriptions tab from the left sidebar,
- On the new page, you'll find a list of all subscriptions. Choose the one you want to pause and select the three vertical dots icon,
- A drop-down menu will appear, with the "Pause subscription" being one of the available options. Select it,
- Confirm the action in the pop-up window.
This action will result in a new State being assigned to the subcription — Paused — along with the information of how many billable days are left. To learn more about States, read this article.
To resume a subscription:
- Go to Subscriptions by selecting the recycle icon in the left sidebar,
- On the new page, you'll find a list of all subscriptions. Choose the one you want to resume and select the three vertical dots icon,
- A drop-down menu will appear, with the "Resume subscription" being one of the available options. Select it,
- Confirm the action in the pop-up window.
Billing Cycle
Pausing subscriptions affects the billing cycle by switching the irregular time periods to regular ones, so that your clients will be billed on a 30/90/365 basis and not on a monthly/quarterly/yearly basis.
In other words:
- Weekly billing stays at 7 days,
- Monthly billing becomes 30 days,
- Quarterly billing becomes 90 days,
- Annual billing becomes 365 days.
Billed Days
The day when you pause the subscription still counts as a billed day — therefore, the client will pay for it. In the same vein, a day of unpausing counts as a billed day as well. That’s why it’s best to pause in the evening and unpause in the morning.
Updated on: 21/03/2024
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