Articles on: Workspace & integrations

Set up your own account

Everyone on your team has their own account settings: their name and photo, their language and time zone, their password and two-factor authentication, and the notifications they get. These settings change only your own account, not the workspace. You open them from your avatar in the top-right corner, with My profile.


Change your name, photo, language and time zone


  1. Select your avatar in the top-right corner and choose My profile.
  2. On the General tab, change your First name and Last name.
  3. Upload a Profile picture, a PNG or JPG file of up to 1 MB, and fill in your Position and Country.
  4. Under Time & location, leave Set timezone automatically on to use the time zone of the device you are using, or turn it off and choose the Timezone yourself.
  5. Choose your Language.
  6. To use your own date and time formats, turn off Use workspace date and time formats and choose the Date format and Time format.
  7. Select Save.


Your language applies only to you. If you never choose one, you get the workspace's default language from Settings › Workspace › General, and you follow it when the default changes. See Languages and currencies in Zendo.


Change your sign-in email address


Your Email address is the address you sign in with. To change it, select Change email next to it on the General tab.


Password, two-factor authentication and sessions


The Security tab holds three things:


  • Change password. Changing your password signs you out everywhere except where you changed it.
  • Two-factor authentication, with an Authenticator app or an Email code. See Turn on two-factor authentication.
  • Sign out everywhere, which signs you out on every device. Use it if you think someone else has access to your account, and change your password as well.


Choose your own notifications


On the Notifications tab, choose which events notify you and how: In-app, Browser or Email, or All channels for a whole group. The groups are Requests, Chats, Quotes, Invoices, Subscriptions, Orders, Forms and Workspace.


To get browser notifications, select Enable under Browser notifications and allow them when your browser asks. Browser notifications are set per browser, so do this on each computer you use.


Until you change anything here, you get the defaults your workspace set for the team. Once you change your own settings, a later change to the defaults no longer affects you. See Set notification defaults for your team and clients and Every notification your team can get.



Updated on: 09/11/2026

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