Articles on: Workspace & integrations

Every notification your team can get

This is the full list of events your team can be notified about: 26 events in eight groups. On the Team members tab of Settings › Workspace › Notifications, you choose which of them a new team member starts with, and after that each team member can change their own settings. Your clients have a list of their own; see Every notification your clients can get.

Channels

Each event can arrive through three channels, and you switch it on or off separately for each of them. All channels switches an event on or off in all three at once.

Channel	Where it arrives
In-app	The bell in the top bar and the Notifications screen.
Browser	A desktop notification from the browser. The person has to allow notifications in their browser first.
Email	The person's email address.

Events

The events are grouped by the part of Zendo they come from. The descriptions are the ones Zendo shows next to each event.

Requests

Event	Zendo's description
New request created	When a new request is submitted.
Status changed	When a request moves to a different status.
Assigned to a request	When a request is assigned to you.
New request message	When a new message is sent in a request.
New request note	When a new internal note is added to a request.
Mentioned in a request	When someone mentions you in a request.
Intake Form sent in a request	When an Intake Form is sent into a request to be completed.
Request archived	When a request is archived.
Request restored	When an archived request is restored.

Chats

Chats are the conversations in Messages, where you talk to a client outside any request. See Message clients outside a request.

Event	Zendo's description
New chat message	When a new direct chat message is sent. Messages in requests are covered under Requests.
New chat note	When a new internal note is added to a chat.
Mentioned in a chat	When someone mentions you in a chat.

In requests as well as in chats, notes and mentions are separate events from messages. So if your team works a lot in internal notes, you can be notified about notes without being notified about every client message.

Quotes

Event	Zendo's description
New quote issued	When a new quote is issued.
Quote updated	When an issued quote is updated.
Quote approved or rejected	When a client approves or rejects a quote.
Quote paid	When a quote is paid.

Invoices

Event	Zendo's description
New invoice issued	When an invoice is issued, paid or voided, including invoices for quotes and subscription renewals.

This is the only invoice event, and it covers issued, paid and voided invoices together. You cannot be notified about paid invoices only.

Subscriptions

Event	Zendo's description
New subscription created	When a subscription starts for the first time.
Subscription payment failed	When a recurring subscription payment fails.
Subscription paused	When a subscription is paused.
Subscription resumed	When a paused subscription resumes.
Subscription canceled	When a subscription is canceled and will not renew.

Orders

Event	Zendo's description
New order placed	When a new order is placed through the Front Desk.

Forms

Event	Zendo's description
New form submission	When someone submits an Intake Form.

Workspace

Event	Zendo's description
Team member joined	When an invited team member activates their account.
Client joined	When an invited client activates their account.

Defaults apply to the whole team

Settings › Workspace › Notifications has no settings for a single person or a single role. Each person changes their own notifications in their own settings. A team member who never does this keeps your defaults; one who does replaces them with their own choices, and Zendo does not tell you about it.

Notifications do not change requests

A notification only tells a person that something happened. To make something happen to a request — post a message, move it to another status or send a form — you need an automation, which is set up on the request type. See Automate a request type.

Updated on: 09/11/2026

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