Articles on: Workspace & integrations

Every notification your clients can get

This is the full list of events your clients can be notified about: 31 events in seven groups. It is not the same list as your team's. On the Clients tab of Settings › Workspace › Notifications, you choose which events a new client starts with, and after that each client can change their own settings. For your team's list, see Every notification your team can get.

Channels

Clients have the same three channels as your team: In-app, Browser and Email, and you switch each event on or off separately for each channel. All channels switches an event in all three at once. Browser notifications only work once the client has allowed notifications in their browser.

Events

The descriptions are the ones Zendo shows next to each event. Below each table, you can read how the group differs from your team's list.

Requests

Event	Zendo's description
New request created	When a new request is submitted.
Status changed	When a request moves to a different status.
New request message	When a new message is sent in a request.
Mentioned in a request	When someone mentions you in a request.
Intake Form sent in a request	When an Intake Form is sent into a request to be completed.
Request archived	When a request is archived.
Request restored	When an archived request is restored.

Two of your team's events are missing here. Assigned to a request does not apply, because clients cannot be assigned to requests, and New request note does not apply, because notes are internal and clients never see them.

Chats

Event	Zendo's description
New chat message	When you receive a new direct chat message. Messages in requests are covered under Requests.

Your team has three chat events, but clients have only this one, because notes and mentions in chats are internal. See Message clients outside a request.

Quotes

Event	Zendo's description
New quote issued	When a new quote is issued.
Quote updated	When an issued quote is updated.
Quote pending approval	When a quote is ready for your approval.
Quote awaiting payment	When an approved quote is ready for payment.

The last two events exist only for clients. Your team gets the Quote approved or rejected and Quote paid events instead. Both pairs cover the same two moments in a quote's life: the client is told when they need to act, and your team is told once the client has acted.

Invoices

Event	Zendo's description
New invoice issued	When an invoice is issued, paid or voided, including invoices for quotes and subscription renewals.

As on your team's list, one event covers issued, paid and voided invoices.

Subscriptions

Event	Zendo's description
New subscription created	When a subscription starts for the first time.
Subscription payment failed	When a recurring subscription payment fails.
Subscription payment pending	When a subscription payment is due.
Subscription paused	When a subscription is paused.
Subscription resumed	When a paused subscription resumes.
Subscription canceled	When a subscription is canceled and will not renew.
Subscription ended	When a subscription reaches the end of its final paid period.

Two of these events exist only for clients: Subscription payment pending reminds the client that a payment is due, and Subscription ended tells them that the last paid period is over.

Forms

Event	Zendo's description
Form shared with you	When an Intake Form is shared with you to complete.

The client is notified when you share an Intake Form with them. Your team, in turn, is notified through New form submission when someone submits a form. See Send an Intake Form to a client.

Teams

This group exists only for clients. Clients can create and manage their own teams, and these events cover what happens in them.

Event	Zendo's description
Invited to a team	When someone invites you to join a team.
Added to a team	When someone adds you directly to a team.
Member accepted an invitation	When someone accepts an invitation to a team you own.
Member declined an invitation	When someone declines an invitation to a team you own.
Removed from a team	When you're removed from a team.
Member left a team	When a member leaves a team you own.
New member joined a team	When a new member is added to a team you own or administer.
New member invited to a team	When a new member is invited to a team you own or administer.
Team ownership transferred by you	When you transfer ownership of a team to someone else.
Team ownership transferred to you	When ownership of a team is transferred to you.

These events only matter if your clients use teams. Every team has an owner, other people can help administer it, and the owner can hand ownership over to someone else. See Put clients into a team.

Clients have no Orders events

Your team has an Orders group with New order placed, but clients do not. They hear about their orders through the quote, invoice and subscription events instead.

Defaults are only a starting point

Each client can change their own notifications. A client who never opens their settings keeps your defaults, and if you change the defaults later, Zendo does not overwrite what a client has already chosen.

A notification is not the right tool for a written confirmation when a client submits a request. For that, use an automation with a Send message action. See Automate a request type.

Updated on: 09/11/2026

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