Table Of Contents

1. Different Plan, Different Seat Limit
2. What Is A Seat?
3. What Is A Watcher?
4. Seats In The Essential Plan
5. Seats In The Core, Pro and Agency Plans
6. How To Check How Many Seats I Have?
7. How To Add More Seats?

Different Plan, Different Seat Limit

Zendo offers four subscription plans: Essential (free), Core, Pro, and Agency.

Read more about their differences, here.

What Is A Seat?

A seat in Zendo is any internal user that operates the workspace. From Agents to Owners.

You can learn about the different Roles & Permissions here.

Clients do not count as seats. You can have unlimited clients no matter the plan you're on.

What Is A Watcher?

A Watcher is a passive role that can be used for overseeing assigned Requests.

A Watcher is not a seat in Zendo.

• Users on the Essential plan do not have any Watchers available.
• Users on the Core, Pro and Max plan get double the amount of Watchers per each seat added,

Seats In The Essential Plan

The Essential plan includes 1 seat, free of charge.

The Essential plan does not allow for purchasing additional seats.

The Essential plan does not include any Watchers.

Seats In The Core, Pro & Agency Plan

The Pro plan includes 1 seats & 2 Watchers in its base price and allows you to purchase additional seats.

For each seat on the plan, you'll get double the amount of Watchers.

1 seat = 2 wacthers added.

To check current prices please see zendo pricing.

How To Check How Many Seats I Have?

You can check how many seats you have currently active by going to Client portal > InternalTeam, under Settings & Customization on the left-hand side panel, and checking the Internal users label or by looking directly at the table listing your team members added to Zendo.

The Internal users label, visible next to the Team header in Client portal > Internal Team shows how many seats you're currently using.

The Watchers label, visible next to the Internal users label shows how many Watchers you're currently using.

Alternatively, you can also go to Plan & Usage, under Settings to check how many active seats you have on your workspace.

How To Add More Seats?

To add more seats to your workspace, head either to the Internal Team section or the Plan & Billing section, and select the "Manage seats" text link.

1. select the number of seats you wish to have
2. click "update seats"
3. you will be redirected to Stripe for payment

Note that adding seats is only available for users on the paid plans. The Essential plan does not allow for adding more seats to your workspace.

Once you've added more seats to your workspace, you can invite new team members through the Internal Team tab.

• Learn more on inviting new team members in this article.
• Learn more about adding seats in this article.

Updated on: 17/02/2026