Send a request
A request is how you ask the business for something: a new piece of work, a change, a question about a project. Each request has its own conversation, so everything about it stays in one place. You send requests from Requests in your portal.
Send a new request
- Open Requests and select New Request. You can also start from New Request on your dashboard.
- Choose what you need on the left. Search the list if it is long.
- Fill in the form on the right. Fields with an asterisk are required.
- Attach files if they help, for example a brief, a logo or screenshots.
- Select Submit.
The request appears in your Requests list, and the business is notified.
Which requests you can choose
The list on the left shows only what the business has made available to you:
- Services shows the subscriptions and services you have bought, each with the requests it covers.
- General shows the requests everyone can send.
Some requests appear only after you buy a service, or only while your subscription is active. If you cannot find the one you need, ask the business in Messages.
Subscription limits
If your subscription limits how many requests you can have, the list shows how many you have used, for example 0/3, and when the limit refreshes. When you have used them all, the request is greyed out and the reason is shown under it. The limit frees up when one of your requests is completed, or when the next period starts.
After you send the request
You cannot change your form answers after you send them. If something is wrong or missing, write it in the request's conversation.
Related
Updated on: 09/11/2026
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