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Follow your requests and messages

Your portal shows how far each request has got, and it keeps your conversations with the business in one place. Requests have their own conversations, and Messages is for everything else.

See where your requests are

Open Requests.
Switch between the views the business offers, such as Table, Kanban or List.
Open a request to see its conversation, its files and its details.

Each request shows its status, its priority, its deadline and who is working on it. If the business uses a checklist or extra fields, you see them too. You cannot change these yourself, except for fields the business lets you edit.

Write in a request

Open the request and write in the message box at the bottom. Press Enter to send, or Shift + Enter for a new line. You can attach files and format your text.

You can also reply to the notification email about a request. Your reply, with its attachments, appears in the request's conversation, so you do not have to sign in to answer.

Find a request that is no longer in the list

When the work is finished, the business may archive the request. Turn on the archive in the Requests list to see archived requests. You can read them, but you cannot write in them. If you need to continue, ask the business to restore the request.

Messages

Messages is your direct conversation with the business, for questions that are not about one request. If you are part of a team, the whole team shares this conversation. Files sent there are collected on its Files tab.

Announcements from the business also arrive here.

Notifications

The bell at the top of the portal shows new activity, and Notifications in the sidebar lists it all. You decide which notifications you get, and how, in your account settings. See Manage your account and notifications.

Updated on: 09/11/2026

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