Request Archiving
Roles That Can Archive Requests: Agent, Manager, Admin, Owner
Table Of Contents
How To Archive A Request?
To archive a Request:
- Go to the Request you want to archive,
- In the chat box, select the file box icon in the top right corner.
How To Find Archived Requests?
To find your archived Requests:
- In the Requests tab, select the sliders icon on the top bar, next to the search bar,
- In the new window, tick the "Archived requests" box under the "Filter by" section,
- Now, you should see archived requests in the list, Kanban, and table view.
How To Restore Archived Requests?
To restore your archived requests:
- Filter out your Requests to show the archived Requests,
- Select the Request you’d like to restore,
- Now, your Request is visible to all users.
Updated on: 20/03/2024
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