Articles on: Troubleshooting

A client cannot see a request type or a service

When a client cannot find a request type or a service, a setting on that request type or service is almost always hiding it from them. For a request type, look at its General tab in Settings › Requests › Request types. For a service, open its editor in Settings › Sales › Services. The sections below go through the possible causes one by one.

The request type is for your team only

Who can submit, on the request type's General tab.

Who can submit, on the request type's General tab, decides which clients can use the type, and it has three options. With Only your team, no client can see the type at all. Your team can still create requests of that type on a client's behalf.

To let every client submit the type, set Who can submit to Everyone.

The client has not bought the service that unlocks the type

With Clients who match a rule and a Clients who bought a service rule, only clients who bought one of the chosen services can choose the type, and until they buy, they do not see it.

A service can set the same rule from its own side: request types listed under Unlock Request types › Client can submit become available to a client once they buy that service.

To let every client submit the type, set Who can submit to Everyone.

The client is not on the request type's list

With Clients who match a rule, only clients who match one of the rules can see the type. Add the client or their client team in a Clients and client teams rule, or change the option to Everyone.

The request type is not on the Front Desk

Show this Request Type in the Front Desk only decides whether the type appears on the Front Desk, not who can use it. A type can be open to a client and still not be shown on the Front Desk.

The visitor is not signed in

People who are not signed in see a separate list of request types, which you choose in Available Request type(s), under the Show "New Request" button option in Settings › Sales › Front Desk. A visitor without an account sees only the types on that list. Signed-in clients are not limited by it: they can submit every request type they normally have access to.

The service is not on the Front Desk

A service appears on the Front Desk only while Show this service in the Front Desk is on in its editor. When it is off, the service can still be bought through its own link, …/order/<slug>, which works either way. To send it to the client, use Copy Front Desk link on the service's row. See Sell with a direct link, without the Front Desk.

Your plan archived the service

If you have more services than your plan allows, Zendo archives the extra ones. The archive view shows how many services your plan has archived, and they come back as soon as you upgrade.

Updated on: 09/11/2026

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