Something is greyed out or limited on your plan

If a feature carries a plan label, or a list shows fewer items than you created, your plan is setting the limit. Your plan decides how many services and request types your workspace can have, how many people can work in it, and how much it can store. You can see your plan in Settings › Workspace › Plan & billing, but you do not have to open it to check a limit, because each list shows its own.

The feature needs a higher plan

Filters and features that need a higher plan carry a label such as Pro +. In the services list, for example, the filter that needs a higher plan has this label next to it.

To use the feature, change your plan with Manage plan in Settings › Workspace › Plan & billing. What each plan includes can change over time, so the current allowances are on the public pricing page, which the line under Manage plan links to.

You have more services or request types than your plan allows

Settings › Sales › Services and Settings › Requests › Request types each show your plan's limit next to the heading, for example Unlimited. When a list holds more items than your plan allows, Zendo archives the extra ones. Nothing is deleted, and nothing stops you from working.

The archive view of the list shows how many items your plan has archived. When you downgrade, the extra items move to the archive, and when you upgrade, they come back without you having to create them again.

Every seat on your plan is in use

Every team member except a watcher takes a seat. Available seats in Plan & billing shows how many seats are used out of how many you have, for example 2 / 10. The Team screen, Settings › Workspace › Team, shows the same Seats counter, next to a Watchers counter.

Watchers count against their own, larger limit. Someone who only needs to follow what is happening can therefore be added with the Watcher role. For more people who actually work in Zendo, buy more seats with Add seats, on the Team screen or in Plan & billing. See Invite your team and choose roles.

Related

• Understand your plan and limits
• Invite your team and choose roles
• A client cannot see a request type or a service

Updated on: 09/11/2026