Take requests from people without an account
Someone who has never worked with you can send you a request from your Front Desk without having an account first. That way you can receive tickets, pre-sale questions or general enquiries — the visitor never has to know the word "request". You turn this on in Settings › Sales › Front Desk. What comes in is a normal request of the type you have set up. See Change your team's sidebar for how request types are shown in your sidebar.
How to make sure you can receive requests from visitors
- Open Settings › Sales › Front Desk.
- Under Header options, turn on Show "New Request" button. The button appears in the Front Desk header and opens a submission popup.
- In Available Request type(s), choose the request types that the popup offers, for example a general enquiry, a support question or a request for a quote.
Open your Front Desk at …/order and check the New Request button.
The visitor list applies only to visitors
The Available Request type(s) list applies only to visitors who are not signed in. It does not limit what your existing clients can send, and it gives them no extra types. A signed-in client sees the types they already have access to: the types open to everyone, the types limited to them and the types unlocked by their purchases. See Decide who can submit a request type.
The Front Desk and the button are set separately
You can also show a request type on the Front Desk itself, next to the services you sell. Turn on Show this Request Type in the Front Desk in the type's editor, and add a thumbnail and a short description. Clicking it on the Front Desk opens the form for that type. Because this and the popup are separate settings, a type can be shown on the Front Desk, in the popup, in both or in neither. See Set up your Front Desk.
The visitor becomes a client when they send the request
To send the request, the visitor fills in the form and enters an email address and a password. Zendo creates their account with that email address at the same time, so they do not have to sign up when they come back.
Related
- Set up your Front Desk
- Decide who can submit a request type
- Build a Request Form
- Automate a request type
- Let clients sign up by themselves
Updated on: 09/11/2026
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