Articles on: Requests & workflows

Archive and restore

Archiving hides something from the active list without deleting it, so you can bring it back when you need it. You can archive requests, orders, services, request types and statuses. Each list has its own archive control.

Archive an item and bring it back

Open the list the item is in, such as Requests or Orders.
Archive the item. It leaves the active list.
To find it again, select the archive control of the same list. The list switches to its archive.
Restore the item from the archive. It returns to the active list.
Select the archive control again to go back to the active view.

In the Orders list: Archive in the order's ⋯ menu (2), and the control that shows archived orders (3).

You cannot archive the three default statuses: New, In Progress and Done.

What an archived item keeps

An archived request keeps its conversation, files, documents and history. An archived order keeps everything attached to it. Neither archiving nor restoring deletes data. The only place in Zendo that deletes data is the Danger zone in Settings › Workspace › General. See Erase or close a workspace.

Archiving a request type

A request type is archived straight away, without a confirmation. Archiving does not delete its requests: clients still see the requests they already have and can keep writing in them. The type only disappears from the list of types clients can submit.

Archiving does not detach the type from the services that use it either. The archive still shows those services in Used by, and when you restore the type, it works with them again.

Archived is not the same as completed

Archiving a request does not mark it as finished. Wherever Zendo counts completed work, it counts requests whose status is in the Completed state, not archived requests. To finish a request, change its status to one in the Completed state. See Understand statuses and the three states.

Notifications when you archive or restore

Archiving and restoring each have their own notification event, for your team and for your clients: Request archived and Request restored. If you archive many requests, a client can get many notifications. See Set notification defaults for your team and clients.

Services and request types archived by your plan

If your workspace has more services or request types than your plan allows, Zendo archives the extra ones. They are not deleted. The archive of services and the archive of request types each show how many items your plan has archived. When you upgrade, they come back, and you do not have to create them again. See Understand your plan and limits.

Updated on: 09/11/2026

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