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Name the system bot and set your help links

You can give Zendo's automated messages your own name and avatar, so that even messages nobody on your team wrote come from your business. These messages — automation messages, request updates, order activity — are signed by the system bot. You name it on the Domain tab of Settings › Brand › Domain & email, where you also set the links to your Help Center and your terms of service.



  1. Open Settings › Brand › Domain & email and select the Domain tab.
  2. Under System bot, turn on Use a custom system bot identity.
  3. In Name, type the name your clients should see as the author of automated messages.
  4. Upload an Avatar. The recommended size is 256 × 256 px, and the file can be up to 1 MB.
  5. Under Custom URLs, enter the address of your Help Center in Help Center URL.
  6. Enter the address of your terms in Terms of Service URL.
  7. Select Save.


Turn on the system bot (2), give it a name (3) and an avatar (4). Above it are the Help Center URL (5) and the Terms of Service URL (6).


Where the system bot's name appears


Once you name the system bot, your clients see that name instead of a default system sender. The name appears:


  • on messages that an automation posts in a request's conversation with the Send message action. See Automate a request type;
  • on entries that Zendo itself adds to an order's History, such as changed payment status to Paid;
  • as the sender in Forms › Shares when an automation shared a form;
  • on the notifications these events produce.


The name helps your team as well: when you check who replied in a request or who changed a payment status, you can tell at once whether it was a person or an automation.



If you fill in Help Center URL, a Help Center link appears in the client sidebar. The field is optional: if you leave it empty, your clients see no Help Center link.


Terms of Service URL is the link shown on the sign-up page. If you leave it empty, the sign-up page links to Zendo's own Terms of Service; if you enter your address, it links to your terms. See Set up the sign-up and login pages.



Updated on: 09/11/2026

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