> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Take requests from people without an account

Someone who has never worked with you can send you a request from your Front Desk without having an account first. That way you can receive tickets, pre-sale questions or general enquiries — the visitor never has to know the word "request". You turn this on in **Settings › Sales › Front Desk**. What comes in is a normal request of the type you have set up. See [Change your team's sidebar](https://help.getzendo.io/en/article/change-your-teams-sidebar-1n7llbp/) for how request types are shown in your sidebar.

## How to make sure you can receive requests from visitors

1. Open **Settings › Sales › Front Desk**.
2. Under **Header options**, turn on **Show "New Request" button**. The button appears in the Front Desk header and opens a submission popup.
3. In **Available Request type(s)**, choose the request types that the popup offers, for example a general enquiry, a support question or a request for a quote.

Open your Front Desk at `…/order` and check the **New Request** button.

![The New Request button on the Front Desk (2) and the request types it offers to visitors (3).](https://getzendo.io/wp-content/uploads/2026/11/kb-q5-front-desk-settings.webp =652x574)

## The visitor list applies only to visitors

The **Available Request type(s)** list applies only to visitors who are not signed in. It does not limit what your existing clients can send, and it gives them no extra types. A signed-in client sees the types they already have access to: the types open to everyone, the types limited to them and the types unlocked by their purchases. See [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/).

## The Front Desk and the button are set separately

You can also show a request type on the Front Desk itself, next to the services you sell. Turn on **Show this Request Type in the Front Desk** in the type's editor, and add a thumbnail and a short description. Clicking it on the Front Desk opens the form for that type. Because this and the popup are separate settings, a type can be shown on the Front Desk, in the popup, in both or in neither. See [Set up your Front Desk](https://help.getzendo.io/en/article/set-up-your-front-desk-mdpq9e/).

## The visitor becomes a client when they send the request

To send the request, the visitor fills in the form and enters an email address and a password. Zendo creates their account with that email address at the same time, so they do not have to sign up when they come back.

## Related

- [Set up your Front Desk](https://help.getzendo.io/en/article/set-up-your-front-desk-mdpq9e/)
- [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/)
- [Build a Request Form](https://help.getzendo.io/en/article/build-a-request-form-gxunie/)
- [Automate a request type](https://help.getzendo.io/en/article/automate-a-request-type-1m2cf6k/)
- [Let clients sign up by themselves](https://help.getzendo.io/en/article/let-clients-sign-up-by-themselves-1imyph1/)