> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Statuses

### Roles That Can Manage Statuses: Admin, Owner

# Statuses

Statuses are an integral part of Zendo as they help your teammates and customers to remain on the same page.

| Statuses indicate the progress of the request.

## Table Of Contents

1. [To Create A New Status](#1-to-create-a-new-status)
2. [To Edit Or Archive Available Statuses](#1-to-edit-or-archive-available-statuses)
3. [Using Statuses In Request types](#1-using-statuses-in-requst-types)

# To Create A New Status

1. Select *Statuses* in the left-hand side panel and choose *Statuses* from the drop-down menu.
2. On the new page, select the "Create Status" button in the top right corner.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/create-new-status_11m3jsj.png)

3. You'll be taken to the next page, where you can set the new Status':

* **name**,
* **description**,
* and **color**.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/status-popup_15lxv7w.png)

|| Choose the color from the 11 default color options or set a custom color for both the background of the Status, as well as its text.

4. Select the "Create" button on the bottom of the page to save the new Status.

# To Edit Or Archive Available Statuses

1. Select *Statuses* in the left-hand side panel.
   On the new page, you’ll see a list of available Statuses.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/edit-status_q77dmn.png)

Then:

* **To edit an existing Status**: select the pencil icon on the far right of the Status you want to edit, make the changes, and select the "Update" button to complete the process.
* **To Archive an existing Status**: select the box icon on the far right of the Status you want to hide. 

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/archive-status_qsocb.png)
* You can restore a status by accessing the archive view on this page and clicking the round arrow icon next to the status.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/restore-status_1sztyhk.png)

# Using Statuses In Requst types.

To use Statuses in Request types:

1. select *Request types* tab in the left-hand side panel.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/rt-navigation_19092x8.png)

2. on the new page, select the Request type you're interested in,

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/status-in-rt_5iy6uq.png)

3. there, you can add and delete Statuses, as well as change the state you want them to fall under by dragging & dropping.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/states-and-statuses_1juhsvs.png)

| Statuses fall under three states: Pending, Active, and Completed.

The Pending, Active, and Completed states help organize your requests better, which is best visible when viewing your requests on the Kanban board.

![](https://storage.crisp.chat/users/helpdesk/website/531203e6a7585000/statuses-9_13l3zam.png)

You can drag & drop requests directly on the Kanban board, without having to change the Status of each request individually.

||| Note that all Statuses are visible to clients. 


* If you want to learn more about **Request Types**, [read this article](https://help.getzendo.io/en/article/request-types-axkujs/).
* If you want to learn more about **Requests**, [read this article](https://help.getzendo.io/en/article/requests-1x6ndql/).