> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sign in to your client portal

A business that works with you through Zendo gives you a client portal: one place for your requests, messages, files, orders and invoices. The portal belongs to that business, so it opens on their address, for example `their-name.getzendo.io` or a domain of their own, and shows their name and logo. This article explains how to get into it.

## Join from an invitation

1. Open the invitation email from the business.
2. Select the link in the email.
3. Create your password.
4. You are signed in and taken to your client portal.

The link in the invitation works for 30 days. If it has expired, ask the business to send you a new one.

If the business sent you an invitation link instead of an email, open it and create your account with your name, email address and password.

## Other ways to get an account

- **Sign up yourself.** If the business allows it, its portal has a sign-up page where you create an account.
- **Buy or ask on their Front Desk.** When you buy a service or send a request from the business's public page, an account is created for your email address. Enter the 6-digit code from the email to confirm the address.

Until you confirm your email address, you do not get email notifications, so confirm it as soon as you can.

## Sign in

Sign in on the business's portal address with your email address and password. If the sign-in page offers Google or Facebook and you used one of them to sign up, you can sign in with it again.

## If you forgot your password

1. On the sign-in page, select **Forgot your password?**.
2. Enter your email address.
3. Enter the 6-digit code from the email.
4. Set a new password.

This also works if you created your account with Google or Facebook and never had a password. Once you have one, you can sign in with your email address and password too.

## Install the portal as an app

You can add the portal to your phone's home screen or your computer's dock, so it opens like an app with the business's own icon. See [Install Zendo as an app on your phone or computer](https://help.getzendo.io/en/article/install-zendo-as-an-app-on-your-phone-or-computer-icbzxt/).

## One account per business

Each business has its own portal, and your account in one portal does not work in another. If you work with two businesses that use Zendo, you have two accounts, each on its own address.

## Related

- [Send a request](https://help.getzendo.io/en/article/send-a-request-1bvrqxc/)
- [Manage your account and notifications](https://help.getzendo.io/en/article/manage-your-account-and-notifications-f6zbja/)
- [Work together as a team](https://help.getzendo.io/en/article/work-together-as-a-team-15fh5h2/)
- [Install Zendo as an app on your phone or computer](https://help.getzendo.io/en/article/install-zendo-as-an-app-on-your-phone-or-computer-icbzxt/)