> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Sell a subscription with packages A subscription can be used for clients who pay every billing cycle and keep sending you work. You build it from packages. Each package sets a price per cycle and limits how much work the client can have with you at once. To create one, select **Create service** in **Settings › Sales › Services**. ## Create the subscription and its packages 1. Open **Settings › Sales › Services**, select **Create service** and choose the subscription type. 2. Enter the **Name** and choose the **Default billing cycle**. To show the saving on longer cycles, tick **Show percentage discount.** 3. For each tier, select **Add package** and give the package a **Name** and a **Description**. 4. Under **Billing cycles**, tick **Weekly**, **Monthly**, **Quarterly** or **Yearly**. Enter a price for each cycle you tick, such as **Price per month**. To offer a lower price for a while, tick **Enable sale prices** and fill in the sale price for each cycle, such as **Sale price per month**. 5. If a package needs them, turn on **Free trial**, **Package highlight** or **Enable pausing subscription**. To let clients pause the subscription themselves, tick **Enable pausing for clients**. 6. Turn on **Requests limits** and set the limits for each package. Leave a field empty for no limit. 7. Under **Finance settings**, choose the **Currency**, tick the **Payment method** checkboxes and set **Issue an invoice**. 8. Select **Save**, then open the service's own link and go through the page as a client. ![A subscription package: the default billing cycle (2), the package tabs with name and description (3), billing cycles and prices (4), and free trial, highlight and pausing (5).](https://getzendo.io/wp-content/uploads/2026/11/kb-v4-packages.webp =666x558) ![Request limits for the package (6) and Finance settings for the whole subscription (7).](https://getzendo.io/wp-content/uploads/2026/11/kb-v4-limits.webp =424x390) ## Set request limits Each package can have three limits, and each counts something different: - **Max number of completed requests**, together with **Per…**, limits how many requests can be completed in one period. It counts requests whose status is in the **Completed** state. - **Max number of concurrent active requests** limits how many requests can be in progress at the same time. It counts requests whose status is in the **Active** state. - **Total (pending + active) concurrent requests** limits how many open requests the client can have in total, including the ones waiting. It counts requests whose status is in the **Pending** or **Active** state. If you limit only completed requests, a client can, for example, send you twenty requests at once. If you limit only concurrent active requests, a client can still have twenty requests waiting. The limits count requests by state: pending, active and completed. Every status has one of these three states, so the limits work whatever you call your statuses. See [Understand statuses and the three states](https://help.getzendo.io/en/article/understand-statuses-and-the-three-states-10e4jci/). ## Prices are fixed at purchase, limits are not A client keeps paying the price that applied when they subscribed. A new price or a sale price applies only to new subscriptions. Request limits work the other way round: a change to a package's limits applies at once to everyone who has that package. A running subscription cannot be moved to another package. To change packages, the client cancels the subscription and buys the other package. ## Pause and resume a subscription When **Enable pausing subscription** is on for a package, you can pause a client's subscription and resume it later: 1. Open the subscription's order in **Orders**. 2. Open the **⋯** menu and select **Pause subscription**. 3. To start it again, open the same menu and resume it. With **Enable pausing for clients**, clients can also pause their subscription themselves from the order in their portal. While a subscription is paused, the order shows **Paused**, and the request types that the subscription unlocks disappear from the client's list until it resumes. Requests the client already sent stay open, and you can keep working on them. A subscription that was resumed recently cannot be paused again straight away. ## How the client pays each period Only Stripe charges the client automatically. With a manual method, the client pays each period by following your payment instructions, and someone on your team confirms each payment, every period. With **Automatically after payment**, Zendo issues an invoice each period. See [Connect Stripe](https://help.getzendo.io/en/article/connect-stripe-1pyobez/) and [Add a manual payment method](https://help.getzendo.io/en/article/add-a-manual-payment-method-wwqitl/). ## Give subscribers their own request types You can let subscribers submit request types that other clients cannot. Add the request types the subscription covers to **Client can submit** under **Unlock Request types**. Then, on each of these types, set **Who can submit** to **Clients who match a rule**, with the subscription under **Clients who bought a service**, so that no other client sees them. See [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/). On a subscription you usually choose **No request, just the order** under **Automatic Request creation**, because the client sends requests throughout the subscription. ![A subscription that creates no request of its own, and unlocks the Support request type for its subscribers.](https://getzendo.io/wp-content/uploads/2026/11/kb-v4-automations.webp =800x360) ## Each subscription is one order The order's payment status follows the subscription: **Trialing** during a trial, **Active** while it runs, and **Paused** if it is paused. You find these orders on the **Subscription** tab of the **Orders** list. See [Follow orders: fulfillment and payment](https://help.getzendo.io/en/article/follow-orders-fulfillment-and-payment-1oq1mqu/). ## Related - [Choose a service type](https://help.getzendo.io/en/article/choose-a-service-type-18ktzy9/) - [Understand statuses and the three states](https://help.getzendo.io/en/article/understand-statuses-and-the-three-states-10e4jci/) - [Connect Stripe](https://help.getzendo.io/en/article/connect-stripe-1pyobez/) - [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/) - [Follow orders: fulfillment and payment](https://help.getzendo.io/en/article/follow-orders-fulfillment-and-payment-1oq1mqu/)