> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Request a refund of your Zendo plan

If you paid for a Zendo plan and it is not what you need, you can ask for your money back within 14 days of the purchase. Refunds are handled by our team, so you request one by email.

## Ask for the refund

1. Check the date of the payment on **Settings › Workspace › Plan & billing**. The 14 days count from the purchase.
2. Write to `contact@getzendo.io` from the email address you use in Zendo.
3. Include your workspace address, for example `yourname.getzendo.io`, and the payment you want refunded.

## If you only want to pay less

You do not need a refund to stop paying for something you do not use. **Manage plan** on **Settings › Workspace › Plan & billing** lets you move to a smaller plan, and **Manage seats** lets you remove seats. Moving to a smaller plan does not delete anything: items over its limits are archived and come back when you upgrade. See [Understand your plan and limits](https://help.getzendo.io/en/article/understand-your-plan-and-limits-56zm9l/).

## Refunding your own clients is a different thing

This article is about your Zendo subscription. To record that you returned money to one of your clients, mark their quote or invoice as refunded. See [Mark a document as paid or refunded](https://help.getzendo.io/en/article/mark-a-document-as-paid-or-refunded-xqxof3/).

## Related

- [Understand your plan and limits](https://help.getzendo.io/en/article/understand-your-plan-and-limits-56zm9l/)
- [Mark a document as paid or refunded](https://help.getzendo.io/en/article/mark-a-document-as-paid-or-refunded-xqxof3/)
- [Erase or close a workspace](https://help.getzendo.io/en/article/erase-or-close-a-workspace-zsua73/)