> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Let clients sign up by themselves

Let clients create their own account, without you adding each one. You allow sign-ups in **Settings › Workspace › General**. To change how the sign-up page looks, go to **Settings › Brand › Sign-up & login**.

## Prepare the pages and allow sign-ups

1. Open **Settings › Brand › Sign-up & login**. Turn on **Hide social login** if clients should use only email and password.
2. Set the logo and the **Login heading** and **Sign-up heading** under **Sign-up & login branding**. See [Set up the sign-up and login pages](https://help.getzendo.io/en/article/set-up-the-sign-up-and-login-pages-4two6e/).
3. Select **Preview pages** to see both pages as a client will see them.
4. Enter the address of your own terms in **Terms of Service URL** on **Settings › Brand › Domain & email**: If you leave it empty, the sign-up page links to Zendo's Terms of Service.
5. Open **Settings › Workspace › General** and set **Access**, under **Workspace access**, so that anybody can get in. The selector then shows **Everyone**.
6. Select **Save**.

![Sign-up & login in Settings (1). The headings and the logo are set under Sign-up & login branding (2), and Preview pages (3) shows both pages as a client will see them.](https://getzendo.io/wp-content/uploads/2026/11/kb-c2-signup-settings.webp =755x498)

![Access, under Workspace access (5), decides who can open your client portal and the Front Desk.](https://getzendo.io/wp-content/uploads/2026/11/kb-c2-workspace-access.webp =800x460)

**Tip:** To welcome clients who sign up, you can add an onboarding card marked **Visible to all**. See [Create an onboarding card](https://help.getzendo.io/en/article/create-an-onboarding-card-j508us/).

## Access controls the workspace, the client portal and the Front Desk together

**Access** is one setting for the whole workspace. It decides who can open your workspace and every client-facing address, including the Front Desk. The settings in **Sign-up & login** only change how the pages look. If **Access** does not allow sign-up, clients cannot open the sign-up page, even if you have designed it.

A heading you leave empty shows the default heading in each client's language. A heading you type is shown to every client in your words, in the language you wrote it.

## A client who signs up sees only what is open to everybody

A client who signs up has not bought anything. They see:

- request types whose **Who can submit** is set to **Everyone**, not the ones limited to other clients or unlocked by a purchase. See [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/);
- the default sidebar, the default dashboard and the default appearance of the client portal;
- onboarding cards marked **Visible to all**. These cards are the only way to welcome such a client.

## A client who buys a service gets more

A client who buys from your Front Desk or from a service's own link gets an account during checkout. They also get what the service is set to do after the purchase: a request opened, a form waiting to be filled in, request types unlocked, or an onboarding card restricted to that service. A client who only signed up gets none of this. See [Decide what happens after a purchase](https://help.getzendo.io/en/article/decide-what-happens-after-a-purchase-kdi63s/).

New accounts appear under **Clients**. Your team can also get the **Client joined** notification. See [Every notification your team can get](https://help.getzendo.io/en/article/every-notification-your-team-can-get-19s0zs4/).

## Related

- [Add clients](https://help.getzendo.io/en/article/add-clients-1mfm23b/)
- [Set up the sign-up and login pages](https://help.getzendo.io/en/article/set-up-the-sign-up-and-login-pages-4two6e/)
- [Create an onboarding card](https://help.getzendo.io/en/article/create-an-onboarding-card-j508us/)
- [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/)
- [Take requests from people without an account](https://help.getzendo.io/en/article/take-requests-from-people-without-an-account-pcoofh/)