> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Custom Help Center

### Role That Can Set The Custom Help Center: Owner

## Table Of Contents

1. [How To Add A Help Center URL For Clients?](#1-how-to-add-a-help-center-url-for-clients)
2. [How Can Customers Find My Help Center In Zendo?](#1-how-can-customers-find-my-help-center-in-zendo)
3. [Can I Access Zendo Help Center If I Add A Link To My Own Help Center?](#1-can-i-access-zendo-help-center-if-i-add-a-link-to-my-own-help-center)

# How To Add A Help Center URL For Clients?

1. Select *Client portal* on the left-hand side panel and choose *Branding* from the drop-down menu,
![](https://storage.crisp.chat/users/helpdesk/website/-/5/3/1/2/531203e6a7585000/cleanshot-2026-02-17-at-144757_1o61xjw.png)

2. on the new page, stay in the *General* tab and scroll down to find the *Custom URLs* section right under the *Logos* settings,
3. next, under the "Help Center URL" paste in the URL you want to forward your customers to when searching for your help center,

![](https://storage.crisp.chat/users/helpdesk/website/531203e6a7585000/custom-help-center-2_1kjcgv7.png)

4. select the "Save changes" button.

# How Can Customers Find My Help Center In Zendo?

Customers can find your help center on the bottom of the left-hand panel, under "Organization".

Clicking on it will redirect them to your custom help center, the URL of which you’ve set up in Zendo settings.

![](https://storage.crisp.chat/users/helpdesk/website/531203e6a7585000/custom-help-center-3_ysklqf.png)

| You can see how that looks from the client’s perspective using the [Impersonation](https://help.getzendo.io/en/article/impersonate-oj9bu1/) feature.

If you don't add your own help center link, the client won't see that option on their left-hand side panel.

# Can I Access Zendo Help Center If I Add A Link To My Own Help Center?

Workspace Owner still has access to Zendo's help center after customizing the help center link in the *Branding* settings.

It's **only clients** who see the customized help center link. 

To reach Zendo's help center from your workspace as an Owner:

1. select Help & Onboarding on the bottom of the left-hand side panel under the Support section,

![](https://storage.crisp.chat/users/helpdesk/website/531203e6a7585000/custom-help-center-4_jbbds5.png)

2. then choose Knowledge Base from the popped up options,
3. Zendo's help center will open in a new window.

Note that Zendo’s help center is always available under its URL — https://help.getzendo.io/en/ that anyone can access.