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> Use this file to discover available pages before exploring further.
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# Announce something to every client at once

You can tell all your clients the same thing in two ways. Show a banner that stays at the top of the client portal, set on **Settings › Workspace › General**. Or send an announcement through **Messages**.

## Show a banner at the top of the client portal

1. Open **Settings › Workspace › General** and go to **Announcement banner**.
2. Write the text in **Banner description**. You have up to 300 characters.
3. Choose a **Banner color**: purple, blue, green, amber or red.
4. When the notice is no longer true, empty **Banner description** to remove the banner.

![The banner text (2) and its colour (3). The preview below shows the banner as it will scroll across the top of the client portal.](https://getzendo.io/wp-content/uploads/2026/11/kb-c9-banner-settings.webp =738x512)

![The banner runs across the top of the client portal for every client.](https://getzendo.io/wp-content/uploads/2026/11/kb-c9-banner-portal-v2.webp =800x358)

## The banner is for something true for a period of time

The banner is text that stays in place, not a message. It can be used, for example, for something that is true for a while: you are closed between two dates, something works differently from now on, or maintenance is planned. Your clients see it whenever they are in the client portal, and it does not interrupt them.

Clients read the colour as a signal. Choose amber or red for something that affects the client's work, and purple, blue or green for information. Remove the banner as soon as it is no longer true.

## An announcement sends a message

Select **Send announcement** in **Messages** when something has happened and clients need to know now, including clients who are not in the client portal at the moment. It sends a message instead of showing a banner.

1. Open **Messages** and select **Send announcement**.
2. Choose **Send to all**, or **Send to selected** to pick the clients who should get it.
3. Write the **Message**. You can format it and attach files.
4. Leave **Highlight this message** ticked to make it stand out in each client's conversation.
5. Select **Send announcement**.

The announcement arrives in each client's conversation in **Messages**, like a message you wrote to them.

When the message is about one client's work, write in their request or in their conversation in **Messages** instead. See [Message clients outside a request](https://help.getzendo.io/en/article/message-clients-outside-a-request-1ixx0ns/) and [Work a request from arrival to done](https://help.getzendo.io/en/article/work-a-request-from-arrival-to-done-jfl1fw/).

## Announcements are not notifications or automations

Notifications are sent when events happen in Zendo: a status changed, an invoice was issued. You set them per event at **Settings › Workspace › Notifications**, and each person can change their own. You cannot send a notification with your own text. See [Set notification defaults for your team and clients](https://help.getzendo.io/en/article/set-notification-defaults-for-your-team-and-clients-7uej9f/).

Automations post in a single request when something happens to that request, and they belong to a request type. See [Automate a request type](https://help.getzendo.io/en/article/automate-a-request-type-1m2cf6k/).

## Related

- [Message clients outside a request](https://help.getzendo.io/en/article/message-clients-outside-a-request-1ixx0ns/)
- [Set notification defaults for your team and clients](https://help.getzendo.io/en/article/set-notification-defaults-for-your-team-and-clients-7uej9f/)
- [Automate a request type](https://help.getzendo.io/en/article/automate-a-request-type-1m2cf6k/)
- [Set your workspace name, address and formats](https://help.getzendo.io/en/article/set-your-workspace-name-address-and-formats-fzxsyf/)