> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getzendo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A client cannot see a request type or a service

When a client cannot find a request type or a service, a setting on that request type or service is almost always hiding it from them. For a request type, look at its **General** tab in **Settings › Requests › Request types**. For a service, open its editor in **Settings › Sales › Services**. The sections below go through the possible causes one by one.

## The request type is for your team only

![Who can submit, on the request type's General tab.](https://getzendo.io/wp-content/uploads/2026/11/kb-t1-who-can-submit.webp =490x478)

**Who can submit**, on the request type's **General** tab, decides which clients can use the type, and it has three options. With **Only your team**, no client can see the type at all. Your team can still create requests of that type on a client's behalf.

To let every client submit the type, set **Who can submit** to **Everyone**.

## The client has not bought the service that unlocks the type

With **Clients who match a rule** and a **Clients who bought a service** rule, only clients who bought one of the chosen services can choose the type, and until they buy, they do not see it.

A service can set the same rule from its own side: request types listed under **Unlock Request types › Client can submit** become available to a client once they buy that service.

To let every client submit the type, set **Who can submit** to **Everyone**.

## The client is not on the request type's list

With **Clients who match a rule**, only clients who match one of the rules can see the type. Add the client or their client team in a **Clients and client teams** rule, or change the option to **Everyone**.

## The request type is not on the Front Desk

**Show this Request Type in the Front Desk** only decides whether the type appears on the Front Desk, not who can use it. A type can be open to a client and still not be shown on the Front Desk.

## The visitor is not signed in

People who are not signed in see a separate list of request types, which you choose in **Available Request type(s)**, under the **Show "New Request" button** option in **Settings › Sales › Front Desk**. A visitor without an account sees only the types on that list. Signed-in clients are not limited by it: they can submit every request type they normally have access to.

## The service is not on the Front Desk

A service appears on the Front Desk only while **Show this service in the Front Desk** is on in its editor. When it is off, the service can still be bought through its own link, `…/order/<slug>`, which works either way. To send it to the client, use **Copy Front Desk link** on the service's row. See [Sell with a direct link, without the Front Desk](https://help.getzendo.io/en/article/sell-with-a-direct-link-without-the-front-desk-t9dvlf/).

## Your plan archived the service

If you have more services than your plan allows, Zendo archives the extra ones. The archive view shows how many services your plan has archived, and they come back as soon as you upgrade.

## Related

- [Decide who can submit a request type](https://help.getzendo.io/en/article/decide-who-can-submit-a-request-type-1m352cm/)
- [Decide what happens after a purchase](https://help.getzendo.io/en/article/decide-what-happens-after-a-purchase-kdi63s/)
- [Set up your Front Desk](https://help.getzendo.io/en/article/set-up-your-front-desk-mdpq9e/)
- [Sell with a direct link, without the Front Desk](https://help.getzendo.io/en/article/sell-with-a-direct-link-without-the-front-desk-t9dvlf/)
- [Something is greyed out or limited on your plan](https://help.getzendo.io/en/article/something-is-greyed-out-or-limited-on-your-plan-1nwuvwh/)